Contact Support

Get help

Use the contact options below for questions before purchasing, a video that has not arrived, an incorrect credit balance, a subscription, a refund or a privacy request. You can email support without registering or purchasing; the support ticket form requires sign-in.

Report harmful content or infringement

Use Report content or abuse for sexual content, child-safety concerns, violence, hate, impersonation, privacy or rights violations. The page explains what to include and how reports are handled. You can email a report without registering or purchasing. See the Content Standards for prohibited categories.

Include the details we need

• Video task: your task ID, selected quality, approximate submission time and the status shown in your video history.
• Purchase, subscription or refund: your order ID, purchase date, credit pack or plan and payment receipt reference.
• Photo deletion: contact support from the account that uploaded the photo and include the task ID or approximate upload time.
• Account access: the email address on your account and a description of the issue.

You do not need to send your password, full payment details or an additional copy of your subject photo.

While a video is processing

Check the existing task in your video history. Closing the page does not cancel an accepted task. A network error does not always mean generation failed, so submitting another task may reserve more credits.

A confirmed safety rejection, generation failure or cancellation returns the task's reserved credits once. If that has not appeared, send the task ID to support. A credit return is different from a payment refund. Legacy template tasks return their original quality allowance.

See the refund policy, privacy policy and Terms of Service for more detail, or return to the video studio.